Contact & Support
We're here to help. Reach out for any questions about your account, billing, or the platform.
Email Support
Our primary support channel
We typically respond within 24 hours
How can we help?
Billing & Subscriptions
Questions about your Pro subscription, payments, cancellations, or refunds. Include your account email in your message.
Account & Privacy
Account access issues, data export requests, account deletion, or privacy-related inquiries.
Bug Reports & Feedback
Found a bug or have a feature suggestion? We'd love to hear from you. Please include steps to reproduce any issues.
Abuse Reports
Report violations of our Acceptable Use Policy or any concerns about platform misuse.
Refund requests
We offer a 14-day no-questions-asked refund on all subscription payments. Email us at support@chessanalyses.com with your account email to request a refund. See our Refund Policy for full details.